Some notes for Frank by MVP Rob Chandler
KeyTools (free from www.keyworks.net ) uses "expand to the right" embedded help pane for their dialogs.
Not sure if Ralph and Cheri embedded a HH Window or a simple browser. I suspect a simple browser control and an additional toolbar,
No dead ends: Provide a link somewhere to the full blown verbose help (if required). Help window has TOC, Index, Search navigation, support info, ability to print, enlarge the screen, more reading, etc.
Controls use clear English sentences. Web style pages are fresh with good layout (not crammed). UA hover tips are only on controls that need it.
First page contains popular settings (so don't have to weed through pages of irrelavent settings).
The boundaries between software and help (UI and UA) are blurring. Today's software designer and Help author must work more closely together.
UI and UA text should always use correct English grammar. Don't use shorthand. Don't use techno-babble. Use full stops.
Embedded UA text makes the task clear and discoverable.